Increase Sales with Self Service Case Study
In this case study, you'll learn how a midsize company with a large and complex product portfolio leveraged SAS to consolidate product and customer data to create a self-service portal for sales, management and marketing.
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What challenges did the company face before implementing the self-service portal?
The company struggled with scattered data across multiple databases, leading to manual and error-prone reporting. Sales reps relied on outdated and incomplete data, which resulted in missed upsell and cross-sell opportunities. The manual consolidation of data into Excel spreadsheets was time-consuming and did not provide a comprehensive customer view.
What were the goals of the self-service portal?
The company aimed to accomplish three main goals: 1) Create a self-service portal for sales reps and managers to access product recommendations for each client, 2) Provide a holistic visual for management to identify common scenarios and repeatable offers, and 3) Share comprehensive views with marketing for targeted campaign orchestration.
What were the results after implementing the self-service portal?
After implementing the self-service portal, the company achieved double-digit revenue growth. The consolidated customer data allowed the sales team to identify revenue potential for new products and services, leading to the planning and execution of new campaigns. Sales reps reported positive feedback regarding the ease of use and the ability to access all necessary information in one place.
Increase Sales with Self Service Case Study
published by TechnologyXperts, Inc.
TechnologyXperts, Inc. is an Ohio registered corporation established in 1999 providing comprehensive IT services to enterprises of all sizes handling all aspects of computer desktop, server, network and telecommunications needs. We are a business enabler that helps companies achieve their business goals and objectives through the economical and effective use of information technology in their environment. We are trusted partners/advisors helping small and medium size businesses maximize their return on their IT investment while minimizing related IT expense. Our comprehensive and proactive approach towards IT management helps our customers minimize the risk inherent when a business depends upon IT to get work done. Our innovative approach towards managing IT smartly and cost-effectively is built upon years of management experience leading a crack team of business savvy, technical consultants in a wide range of business situations. Helping businesses leverage the latest technologies for maximum business effect is the key. Our business is IT. With TXI, you can get out of the IT business and get on with what really counts.